Hey Genelle!
Crew Scheduling just called me for a trip, but my report time is less than 3 hours from now. What do I do?
- Always verbally confirm with the scheduler that you are being given a short-call, and ask them to note it in the comment history of your Master Schedule. This will help to expedite the reimbursement process for the cost of any necessary transportation (see below).
- You may not “refuse” a short-call. In fact, a Reserve receiving less than 3 hours’ notice prior to check-in is required to “attempt to make the assignment,” as provided in Section 8.K.2. of the Contract.
- Scheduling may instruct a short-called Reserve to report to the base or directly to the gate or aircraft.
- In all situations, Reserves are accountable for reporting within 3 hours of the first attempted telephone notification, regardless of a “short-call” designation.
- Reserves who make a reasonable effort to make the assigned flight but end up missing it are contractually protected, as long as they arrive within 3 hours of the first attempted call from Crew Scheduling.
- There will be no discipline or attendance points assessed if it is determined that every reasonable effort was made. Each case is reviewed on its own merits by the Flight Attendant’s local base supervisor.
If a Reserve determines it is necessary to take a cab/Lyft/Uber to the airport in order to respond to a short call, they shall be reimbursed for actual expenses to/from the airport as provided in Section 5.D.3 of the JCBA